Shipping policy

Shipping Policy

Last Updated: June 2026

At Black Market Off-Road, we are committed to getting your order delivered as quickly and efficiently as possible. Please review the following shipping information before placing your order.

Order Processing

Most in-stock orders are processed and shipped within 1–3 business days after payment has been received and verified.

Orders are processed during normal business hours, Monday through Friday, excluding holidays.

Once your order has shipped, you will receive tracking information via email when available.

Lead Times and Product Availability

Black Market Off-Road offers a variety of products, including products manufactured in-house, custom-built items, and products sourced from third-party suppliers.

As a result, certain products may require additional processing or production time prior to shipment.

Lead times may vary based on factors including:

  • Product availability

  • Manufacturing schedules

  • Supplier inventory levels

  • Production demand

  • Seasonal fluctuations

Estimated lead times, when known, may be displayed on the product page. However, these estimates are subject to change without notice.

If an order is expected to experience a significant delay beyond normal processing times, our team may contact you using the information provided with your order.

Custom-Built and Made-to-Order Products

Custom-built, made-to-order, and special-order products may require extended production times before shipment.

By placing an order for these products, you acknowledge and accept that additional lead times may apply.

Because production schedules vary, Black Market Off-Road cannot guarantee specific ship dates for custom-built or special-order items.

Shipping Methods

We ship using a variety of reputable carriers, including but not limited to:

  • UPS

  • FedEx

  • USPS

  • Freight carriers for oversized items

Shipping methods and carriers are selected based on the size, weight, destination, and nature of the products ordered.

Freight Shipments

Oversized or heavy products may require freight delivery.

Customers are responsible for inspecting freight shipments upon delivery and noting any visible damage with the carrier before signing for the shipment.

Any freight damage claims should be reported to Black Market Off-Road within 5 business days of delivery.

Shipping Charges

Shipping charges are calculated at checkout based on the products ordered, shipping destination, and selected shipping method.

Additional charges may apply for oversized items, residential freight delivery, liftgate service, remote locations, or expedited shipping requests.

Delivery Estimates

Transit times provided by shipping carriers are estimates only and are not guaranteed.

Black Market Off-Road is not responsible for shipping delays caused by:

  • Carrier delays

  • Weather conditions

  • Natural disasters

  • Supply chain disruptions

  • Customs processing

  • Incorrect shipping information provided by the customer

  • Circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or is believed to be lost in transit, please contact us promptly so we can assist in initiating a carrier claim when applicable.

Damage claims should be reported within 5 business days of delivery.

Contact Information

If you have any questions regarding shipping, lead times, or product availability, please contact us:

Black Market Off-Road
Email: support@blackmarketoffroad.com
Phone: 1-888-780-1473